سياسة الاستبدال

Policy of Replacement and Return The replacement and return policy was created to ensure the customer's right to exchange products in case they are exposed to any of the cases mentioned below. To keep the customer informed, we will clarify the policy that pertains to Oran. According to the laws of the Ministry of Commerce, all design and printing requests that are executed according to the customer's request or according to specifications set by the customer are not subject to return, exchange, or cancellation under any circumstances. All digital product requests after ordering and execution are not subject to return, exchange, or cancellation. All ready-made flyers or strategies requests after ordering and execution are not subject to return, exchange, or cancellation. You can exchange products within 7 days from the date of receipt in these cases: - If you received the product incorrectly or different from your order. - If the products arrived in a condition that is completely or partially damaged or unusable. Important notice: No design request is printed without the customer's approval and final authorization, whether by direct signature or WhatsApp message. If any error occurs after approval, Oran is not responsible for that. There may be a color difference in prints ranging from 1% to 10% due to the nature of the printing type and different materials, so Oran fully disclaims responsibility if this occurs. Oran is not responsible for incorrect size estimation, and it is not possible to determine size from a photo. Please try the sizes on paper before ordering to know the actual size. Printing any design bearing a government entity logo requires a signed and stamped authorization letter from the relevant authority. If the design is not ready for printing, the customer can complete the order and payment and send the files later when ready, provided that the period does not exceed 6 months. After this period, three notifications will be sent via WhatsApp registered with the order. If there is no response from the customer, the order will be considered executed, and the amount will not be refundable. Order after printing: If the customer does not receive the shipment within a maximum of two months, the printed materials will be disposed of without any responsibility on our part. Design service policy: We provide customers with a design service at a symbolic additional cost, paid before starting the design. When the customer chooses the design service, the request will be executed based on the mentioned notes, so please clarify the required design details such as colors, notes, text, and contact numbers. Two modifications are allowed for adjustments that do not affect the core of the design. Changing the design idea will incur an additional cost as if it were a new design. When requesting modifications, the customer must bear the responsibility for the additional time needed to execute the new request and reschedule the delivery date. Design files are delivered on time after approval by the customer. Oran is not responsible for storing design files. The design fee is non-refundable after work has started under any circumstances. You can cancel your order unless it has been printed within 5 days from the order date, and the amount will be refunded to you without deducting the electronic payment fee. If the order is canceled due to delay in sending files from your side, and more than 5 days have passed since your payment, the electronic payment fee will be deducted. Please note that we will bear the costs of returning products to us if we are at fault, and the printing house will not bear any other expenses. Please be aware that we will refund or replace the products within 7 working days after the products arrive at our address. For exchanges, contact us via WhatsApp or through the following email: [email protected]